Terms of service.

By placing an order with Cookies by Colette, you acknowledge and agree to the terms and conditions below.

Payment Policy

Orders under $250 must be paid in full to be placed on the calendar, or a 50% non-refundable retainer for orders over $250. This must be paid within 48 hours of receiving the invoice or your order will not be placed and availability may change.

You will receive an email invoice with details on how to pay via Apple Pay, credit/debit card, bank transfer, Venmo, or PayPal. 

The final 50% payment for orders over $250 is due 14 days before the required pick-up date. This is the final opportunity to make changes to your order. If you fail to make payment by this date, your order may be canceled and your deposit will not be refunded.

Small orders (3 dozen or fewer) placed less than 1 week before the required pick-up date will incur a 20% rush fee and large orders (greater than 3 dozen) placed less than 2 weeks before the required pick-up date will also incur a 20% rush fee.

Prices are subject to change at any time.

Cancellation Policy

Orders must be canceled within 24 hours of placing the order to receive a full refund.

Orders must be canceled no less than 7 days prior to the required pick-up date to receive a 50% refund of the order as store credit toward a future purchase.

Orders must be canceled 14 or more days prior to the required pick-up date to receive a 50% refund back to the original payment method.

Should an emergency occur on the part of Cookies by Colette in which your order cannot be completed, you will be refunded in full any payment or retainer made. Cookies by Colette will notify you as soon as possible should this occur. 

Design Policy

Cookies by Colette will not exactly replicate any design made by other bakers and cookie artists. Inspiration photos will be used as such to achieve a completely personalized set that will fulfill your theme and delight you and your guests. Copyright prevents the usage of duplicating logos unless written permission from the company that owns the logo is received. 

Pick-up/Delivery Policy

Once an order is paid and finalized, you will be provided with an address and time window for pick-up.

If you need to have your cookies delivered, there will be a $10 fee added to your total.

Due to cottage food laws, Cookies by Colette is unable to ship orders outside of California. If your order requires shipping, a USPS flat rate will be added to your invoice depending on the size of your order. 

Refund Policy

Once an order has been picked up, delivered, or shipped via USPS, Cookies by Colette is no longer liable for damage to the order. Refunds are given on a case-by-case basis and 50% of your order total is non-refundable. The remaining 50% will be considered at the discretion of Cookies by Colette and will be given as store credit toward a future purchase. No cash refunds are given.

Allergy Warning 

While Cookies by Colette follows all applicable guidelines for avoiding cross-contamination in the kitchen, I cannot guarantee that your order will not come into contact with common kitchen allergens which may include but are not limited to: eggs, nuts, soy, peanuts, milk, wheat, fish, and/or shellfish.

Please notify Cookies by Colette of all allergies before submitting payment for your order so that we may discuss whether or not your allergy needs can be accommodated. You are responsible for notifying all consumers of your order (all people at a party, for example) of the potential for all products to contain common allergens. 

Cookies by Colette is not liable for any allergic reactions that may occur. As a home bakery, Cookies by Colette's products and kitchen are not inspected by the CA Department of Health or the local health department. 

Limitation of Liability
The Client acknowledges and agrees that Cookies by Colette will not be liable for any losses or damages, whether indirect, incidental, special, or consequential, in profits, goods, or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.

No Guarantee
The client acknowledges and agrees that Cookies by Colette cannot guarantee the results of any of the services to be rendered. Best efforts will be made but no results are promised.